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1
Landlord creates or updates tenant record
Tenant details are added in the Tenants area with a valid email address linked to a property or room.
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2
Invite email is sent
The system sends a secure invite link that includes a unique token and an expiry window for safe activation.
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3
Tenant opens invite and activates account
Tenant lands on the invite page, sets a password, and completes account activation in a single step.
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4
Tenant logs into portal
Using the activated email and password, tenant signs in to their dedicated portal dashboard.
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5
Tenant accesses documents and reminders
Portal shows tenancy documents, reminders, and maintenance request history.
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6
Tenant submits maintenance issues
Tenant raises issues with title, details, and optional photos, feeding directly into the landlord maintenance workflow.