Frequently Asked Questions

Browse plans, trial, features, HMO, and security answers in one place.

Plans & Pricing

1. What plans does ManageLet offer?

ManageLet is currently offered as one free access plan for all users.

  • Free Access - Includes the full platform for now, including HMO tools, room management, integrations, advanced workflows, and portfolio features.

ManageLet currently includes free full-platform access. No card is required at sign-up. Terms and availability may change later.

2. Can I switch plans later?

ManageLet is currently running as one free access level, so there is nothing to switch right now. Terms and availability may change later.

3. Is there a long-term contract?

There is no paid subscription required for the current free-access period.

4. What happens if I exceed my plan's property limit?

Current free access includes the wider platform features and broader portfolio support. Terms and availability may change later.

5. Do all plans include all features?

The current free-access period includes core tools and advanced workflows, including HMO tools, room management, advanced analytics, shared expense allocation, and integrations.

Getting Started

6. How does access work?

ManageLet currently offers free full-platform access for all users.

7. Do I need a credit card to sign up?

No. Card details are not required at sign-up. You can register with Google, Apple, or email, then verify with a 6-digit code to activate your account.

8. What happens after my trial ends?

Your account continues with free full-platform access for now. Your data is preserved. Terms and availability may change later.

9. How do I get started after signing up?

After registering and verifying your email, you can:

  1. Add your first property using Postcode Lookup
  2. Add tenants and send them an invite to the Tenant Portal
  3. Set up property reminders and maintenance logs

All tenant interactions in the portal are for onboarding, viewing documents, and task reminders only. ManageLet does not process or collect rent payments.

10. Can I resend a tenant invite if it is not received?

Yes. You can resend tenant invitations from your tenant management area. This is useful if an invite expires or the tenant cannot find the original email.

Features & Functionality

11. How does the Tenant Portal work?

Tenants can log in to their portal to view property info, download documents, and submit maintenance requests.

The tenant portal supports onboarding, reminders, and communication only. No rent collection or financial transactions take place within the platform.

12. What documents can I upload and share with tenants?

You can upload property and tenancy-related documents and share relevant files with tenants through the portal. Tenants only see documents you choose to share with them.

13. Does ManageLet support maintenance management?

Yes. Log repair issues, track their status, attach documents, and tenants can submit requests through the portal.

14. Can tenants upload photos or files with maintenance requests?

Yes. Tenants can include photos with maintenance requests so you have better context before taking action.

15. What notifications does ManageLet send?

Notifications include reminders for property tasks, maintenance issues, and tenant activity. Both in-app and email notifications are supported.

16. What is Global Search?

Search across all your data from one place: properties, tenants, maintenance logs, and uploaded documents.

17. Can I add custom document reminders for different properties?

Yes. Alongside standard reminders, you can track additional property-specific documents and keep expiry reminders in one place.

18. Do you support compliance deadlines?

Yes. ManageLet tracks key UK checks such as Gas Safety, EPC, and Electrical, with reminder workflows to help you stay ahead of deadlines.

HMO & Room Management

19. Does ManageLet support HMO properties?

Yes. HMO management is currently included in the free-access period, including room-level tracking, advanced workflows, and task reminders.

20. How many rooms can I manage per HMO property?

Current free access includes HMO room management.

21. Can I assign a separate tenant to each room?

Yes. Each room can have its own tenant, with individual tracking for occupancy and task reminders. No rent or financial transactions are handled by the platform.

22. What access does ManageLet include right now?

ManageLet is currently offered as one free access level with the wider platform enabled, including multiple properties, unlimited HMO rooms, shared expense allocation, advanced HMO analytics, and integrations. Terms and availability may change later.

Billing & Payments

23. How does billing work?

There is no paid subscription required for the current free-access period.

ManageLet does not process card details directly or act as a payment processor. Direct Debit setup for rent collection is handled through GoCardless.

24. Are there any hidden fees?

No. There are no setup fees, no per-tenant fees, and no hidden charges.

25. Is ManageLet tax compliant?

ManageLet supports UK tax-year reporting and exports for your accountant. ManageLet is not affiliated with or endorsed by HM Revenue & Customs. It is a preparation/reporting tool and does not directly submit to HMRC. Estimates are for guidance only. Please consult a qualified accountant.

Security & Privacy

26. How is my data kept secure?

ManageLet uses HTTPS encryption, secure login systems, and role-based access to keep your data safe.

27. Who can see my property and tenant data?

Only you. Data is private and not shared or sold to third parties. All tenant interactions are for onboarding, reminders, and communication only.

28. Can I export my account data?

Yes. You can request an export of your account data and activity records from the platform's data controls.

29. How do I request account or data deletion?

You can request account deletion through your account controls. Data deletion is handled in line with platform data-protection processes.

30. What should I do if I cannot access my account?

Use the password reset and account recovery options on the login page. If you still cannot access your account, contact support for help.