Privacy Policy

How ManageLet collects, uses, and protects personal data.

We do not sell your personal data.

ManageLet is operated by ManageLet LTD. This Privacy Policy explains how we collect, process, and protect personal data when you use our UK landlord software for property management, tenant administration, rent tracking, and compliance workflows.

ManageLet LTD is responsible for protecting your personal data and implementing appropriate technical and organisational safeguards.

1. Information We Collect

Personal Information

  • Full name
  • Email address
  • Billing and account profile details
  • Payment status and subscription metadata (when billing is enabled, card data is processed by Stripe)
  • Account login credentials

Property & Tenant Data

  • Property addresses
  • Tenant names and contact details
  • Rent payment history
  • Compliance and maintenance records
  • Documents uploaded to the platform

Technical Information

  • IP address
  • Browser type and device information
  • Usage data and activity logs
  • Cookies and similar technologies

2. How We Use Your Data

  • Provide and improve the ManageLet platform
  • Manage tenant and property records, rent tracking, and compliance reminders
  • Process subscription payments for active plans
  • Provide customer support and account assistance
  • Monitor platform performance, detect errors, and prevent misuse

3. Legal Basis for Processing (UK GDPR)

  • Contractual necessity (to provide our service)
  • Legitimate interests (improving the platform, security, and service reliability)
  • Consent (marketing communications and optional features)

4. Data Storage and Security

  • Data is stored on secured infrastructure with strict access controls
  • Passwords are hashed and never stored in plain text
  • SSL encryption is used across the platform
  • Access is monitored and restricted to authorised personnel
  • While we use industry-standard security measures, no system is completely immune to cyberattacks or unauthorized access

5. Third-Party Services

We use trusted service providers for payments, email delivery, and infrastructure. These providers are selected with UK GDPR obligations and security standards in mind.

6. Data Retention

We retain account and platform data for as long as necessary to provide the service and for operational purposes. Data is deleted or anonymised when no longer required.

7. User Rights Under UK GDPR

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Object to processing
  • Data portability

You can submit data-rights requests through the support channel within your ManageLet account.

8. Cookies

We use cookies for login sessions, security, and platform functionality. Optional cookies are managed by user consent preferences.

9. Marketing and Service Communications

We may send service emails needed to operate your account, such as sign-in, billing, and important product notices. Where marketing communications are optional, we rely on your consent and you can unsubscribe at any time.

10. Security Disclaimer

While ManageLet implements industry-standard measures to protect your data, no system can be completely secure. You acknowledge that using the platform carries inherent risks, including unauthorized access, cyberattacks, or data loss. ManageLet is not liable for damages or losses resulting from such events.

11. Contact

Controller: ManageLet LTD. For privacy enquiries, email support@managelet.co.uk.